Shipping policy
Shipping Policy
Last updated: June 30, 2026
At Mckella, we strive to provide a seamless luxury shopping experience, combining fast delivery, beautiful signature packaging, and secure fulfillment. This shipping policy applies to all orders placed within our primary market of Switzerland.
1. Shipping Fees & Delivery Timelines
We believe in full transparency. All orders shipped within Switzerland qualify for 100% Free Standard Shipping. There are no hidden handling fees, duties, or unexpected charges added at checkout.
| Shipping Method | Shipping Fee | Order Cut-Off Time | Handling/Processing Time | Transit Time (Swiss Post) | Total Estimated Delivery |
|---|---|---|---|---|---|
| Standard Delivery | CHF 0.00 (Free) | 12:00 PM CET | 1 Business Day | 1 – 2 Business Days | 2 – 3 Business Days |
Please note: Delivery timelines are estimates based on standard Swiss Post operations and exclude public holidays.
2. Limited Availability Items
Certain pieces with limited stock may require additional preparation time before shipment:
- Limited Stock Items: Pieces with limited availability may require an additional +1–2 business days of handling time. Where this applies, it will be clearly noted on the product page.
3. Delivery Locations & Restrictions
To ensure your items arrive securely, we use premium delivery methods that prioritize safety.
- Eligible Addresses: We deliver to any valid residential or workplace address in Switzerland where the carrier can hand over the parcel personally.
- Exclusions: For security reasons and carrier limitations, we do not ship to PO Boxes, military addresses, or automated pick-up points (Paketautomaten).
- Signature Required: All shipments are dispatched with complimentary tracking and require a signature upon delivery to guarantee they reach your hands safely.
- Packaging: All orders are beautifully wrapped in our signature gift packaging and placed inside a discreet, unmarked outer box to prevent theft or tampering.
4. Order Tracking
Once your package is handed over to the carrier, a shipping confirmation email will be sent to you containing a Swiss Post tracking link. Registered account holders can also track their real-time order status directly through the dashboard on our website.
5. Contact Information
For any questions regarding your shipment, delivery delays, or special coordination requests, please contact our dedicated customer support team:
- Company Name: Creations by Tasevski
- Physical Business Address: Fähnernstrasse 9, 9000 St. Gallen, Switzerland
- Customer Support Email: contact@mckella.com
- Customer Support Phone: +41 78 320 75 76